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Axon Service

Telephone Service

The Axon service hotline provides you with advice, diagnostics, and assistance –
on all workdays from 8 AM to 5 PM.

Service hotline: 07181 9927-200

Email: service@axon-mcs.de

Tatjana Hofmann

Customer Service

By choosing a product from the Axon Services GmbH range, you are also choosing security and high machine availability. We reliably fulfill the contractually agreed services for all our partners’ machines. Guaranteed!

Your Axon advantages:

  • We are organized decentrally – meaning we are always close to you!
  • We only charge 95 EUR per technician hour
  • We maintain a large spare parts warehouse with high availability
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Services

Commissioning

Benefit from our expert support during the commissioning of your new machine.

  • Installation, completion, and alignment of the system
  • Instruction of operating personnel and on-site training
  • Pilot series
  • Final acceptance (Machine capability study)

Warranty services

Should the need arise, we are there for you on-site. Our experienced specialist staff and modern spare parts logistics ensure that your machine is back in operation as quickly as possible.

  • Diagnostics, assistance, and advice via the service hotline
  • Repair service by trained specialists
  • Optimal spare parts service
  • Express and special delivery in urgent cases

Service contracts

As your service and support partner, Axon Services GmbH offers all technical services that restore the availability of your machines as quickly as possible. Within the framework of a service contract, this is done with the highest priority and at favorable conditions.

  • Diagnostics, assistance, and advice via the service hotline
  • Modern warehouse and service assignment management
  • Specially trained Axon repair team (centrally coordinated)
  • Optimal spare parts supply
  • Express and special deliveries in urgent cases

Maintenance

Minimize the risk of machine downtime and extend the service life and value of your machine with contractually agreed service and maintenance intervals.

Service personnel and all original wear and spare parts are reliably available at the required time. Following inspection and inventory, assemblies can be overhauled or replaced in advance. Laser measurement available on request.

In addition, our central service department receives your requests and provides immediate assistance. Fast and uncomplicated.

Training

With the right training for your operating personnel, you ensure the efficient use of your machines, longevity, and error-free processing of workpieces. We convey this knowledge quickly and practically.

  • Training and qualification of your operating personnel
  • Training on-site or at the manufacturer’s premises
  • Programming optimization
  • Electrical maintenance
  • Mechanical maintenance
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Axon Services GmbH

Wangener Straße 96
D–73614 Schorndorf-Oberberken

 

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Hotline: 0049 (0)7181 9927-200

 

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info@axon-mcs.de

 

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